Angstrom Watches has partnered with two couriers to make sure our products are sent to you in the safest, efficient and quickest way.
FOR ORDERS WITHIN AUSTRALIA
We offer free shipping for orders over $50 AUD using Australia Post Express. We will process your order from our warehouse within 24 hours except for orders purchased on Saturdays and Sundays which will be processed on Mondays. Once your order has been processed, you will receive your tracking number. It will take 1-2 business days to be delivered to your door.
If delivery has been attempted and no one is at home, the postman will leave your parcel in a safe place or a card with instruction will be left for you to collect at your nearest Australia Post office. Please check your mailbox.
For other concerns, please contact your local AusPost branch or visit their website here.
FOR ORDERS OUTSIDE AUSTRALIA (REST OF THE WORLD)
We offer free shipping for orders over $100 Australian Dollars or $70 US Dollars using DHL. We will process your order from our warehouse within 24 hours. Once your order has been processed, you will receive your tracking number. The number of delivery days is based on where you are in the world. Please see the table below for target delivery days.
PLEASE NOTE: Possible import taxes and duties may be applicable to your order by your local country's customs. The customer is 100% fully responsible for these fees. These fees are incurred from your local country's tariff law or customs office and not from Angstrom Watches.
For other concerns, please contact your local DHL branch or visit their website here.
TARGET DELIVERY DAYS FOR INTERNATIONAL ORDERS (OUTSIDE AUSTRALIA)
|ZONE||DESTINATION||TARGET DELIVERY DAYS|
|ZONE 1||New Zealand||3-5 days|
|ZONE 2||China||7-10 days|
|Rest of Asia Pacific||7-12+ days|
|ZONE 3||France||4-6 days|
|United Kingdom||3-6 days|
|Rest of Western Europe||6-12+ days|
|ZONE 4||Canada||7-11 days|
|United States of America||7-9 days|
|ZONE 5||Rest of the world||9-12+ days|
INCORRECT DELIVERY ADDRESSIt is the customer's sole responsibility to check and verify their correct address prior to checking out. If you need to change your shipping address after you completed the order, please send us a message within 24 hours at
email@example.com and state your:
Name, Order Number, Old Shipping Address, New Shipping Address
PRODUCTS LOST IN TRANSIT
In the event of a lost shipment or if your order already exceeded the scheduled time frame of delivery, please contact us as soon as possible at firstname.lastname@example.org and we will forward the issue immediately with our courier.
- For orders within Australia, track your order here: Track My Order
- For orders outside Australia (rest of the world), track your order here: Track My Order
DAMAGE PRODUCTS DUE TO TRANSPORT
If you found out that your product is damaged when delivered, you should contact us at email@example.com as soon as possible as well as the courier company. Message us and state your:
Name, Shipping Address, Order Number, What was damaged in the product, Pictures or videos of the damaged product
Our products are insured and rest assured that we will send you a brand new product to replace the damaged one.
ALL OTHER INQUIRIES REGARDING SHIPPING
For all other inquiries regarding shipping, send us an e-mail at firstname.lastname@example.org or message us on our social media accounts at: